CRITICAL ROLE SPOTLIGHT RESERVATION / STANDBY PROCESS & FAQs

Hello Critters! We know how much you love Critical Role and we want to give as many of you as possible the opportunity to watch them speak live at Rose City Comic Con. Due to the group’s popularity, we will be requiring a reservation to attend their Main Stage panel. We’re taking this measure to maintain order and ensure the safety of our fans and Crew onsite.

Below you will find all the information you need including:

  • When Reservations / Standby Tickets will open
  • An illustrated step by step guide on how to make your Reservations / claim a Standby ticket
  • On-site queuing information
  • Frequently asked questions and answers

RESERVATION & STANDBY TICKET DETAILS

Reservations are now open. Standby Tickets will be released Thursday, September 14 at 7:00 PM PT

PLEASE NOTE: YOU MUST HAVE A FAN BADGE VALID FOR THE DAY OF THE PANEL IN ORDER TO MAKE A RESERVATION / CLAIM A STANDBY TICKET

While we expect them to fill quickly, they will remain open until 7:00 PM PT on Wednesday, September 13th so that if anyone cancels their reservation, it can be reclaimed. Cancelled reservations are automatically re-added into inventory, so we encourage you to check back throughout the week.

Standby tickets will remain open until September 22nd. Any cancelled standby tickets are automatically re-added into inventory, so we encourage you to check back throughout the week.

In order to make a reservation or claim a standby ticket, you must either login to your GrowTix account or have access to your badge confirmation email from [email protected]

If you cannot find your email, contact [email protected] from the email address that was used to purchase the badge and it can be re-sent.

Plan ahead—inquiries sent after 5 PM PT on September 14th may not be answered in time.

If someone else purchased your badge for you, please contact them and ask them to send you a copy of the confirmation email.

PRO TIPS

If you haven’t answered the pop-up interest questions on your badge purchase, you will need to do so before you’re able to make reservations/claim a stand by ticket. You can do this early by opening up your confirmation page.

If you purchased multiple badges, please be aware that reservations/standby tickets must be made one at a time for each badge that you purchased. You can share your confirmation email with the other badge holders so they can make their own reservations/claim their own standby ticket, or you can make them all yourself. Whichever method you choose, we highly recommend assigning a name or nickname to each badge ahead of time so it’s easier to keep track. To do this:

  • Login to your GrowTix account or open your RCCC 2023 confirmation email from [email protected]
  • Click the Gray Box that says “VIEW YOUR ORDER ONLINE.” After this, your confirmation page will pop up
  • Click on the Edit button to assign a name or nickname to each badgeAssign badges to each person through the Growtix confirmation page

HOW TO MAKE A RESERVATION/CLAIM A STANDBY TICKET

To claim a Standby ticket on September 14th:

  1. Open your Rose City Comic Con 2023 confirmation email from [email protected]
  2. Click the Gray Box that says “VIEW YOUR ORDER ONLINE” Click on the or “CLICK HERE TO VIEW YOUR ORDER ONLINE AND MANAGE YOUR SCHEDULE”. After this, your confirmation page will pop up.
  3. Access you confirmation page through your Growitx emailDue to high web traffic, and to help ensure fans have time to complete the process, there will be a virtual queue system. You will automatically be placed in the virtual waiting room when you click on the “View Your Order Online” button between 6:00 PM and 7:00 PM. There is no need to queue more than a few minutes early as everyone in the waiting room prior to 7:00 PM will be placed in the queue in random order.
    Anyone arriving after 7:00 PM will be placed at the end of the virtual queue in the order that they arrived.
  4. Once you’re able to access your registration, click the Orange Button that says “My Panel Reservations” CLICKING ON IT AFTER 6:00 PM WILL PLACE YOU IN THE VIRTUAL WAITING ROOM.Click on the
  5. Open the Saturday – 10:15 am option (The Standby option will not appear until 7:00 PM on September 14th) and click the Green Box that says “Add”. You will see the Critical Role Spotlight added to your confirmation page.Add the Critical Role Spotlight to your reservationsOnce standby tickets are available, you will see it below the reservation optionClick to add the Standby Ticket to your list
  6. Click the Black Box with the White Arrow (or simply hit your browser’s “Back” button) to return to the previous screenClick here to return to your badges
  7. Repeat the steps for all other badges that need a reservation/standby ticket
  8. You’re all set!

Do NOT click the Red X or the Red Remove button unless you wish to cancel your reservation or standby ticket.DO NOT click on these unless you want to cancel your reservation

On Thursday, September 14th at 7:00 PM PT, a highly limited number of Standby tickets will be released using the same method used for reservations. (A Standby ticket does not guarantee entry into the panel.) Standby tickets will be issued in the form of a QR code. You must have this QR code in order to join the Standby line onsite.

On the Saturday morning of the panel, at 10:05 AM, if there are seats remaining in the Main Stage panel room, fans on the Standby line will be let in on a first-come-first-serve basis.

The Standby line is for individuals with Standby tickets ONLY. There is no unreserved or un-ticketed Standby line.

Every individual over the age of 2 who wishes to attend the Critical Role Spotlight panel must have a reservation—including minors. No one over the age of 2 will be permitted into the Main Stage panel room without a reservation.

Children ages 0-2 who are too young for a paid badge may sit on your lap.

Since Staff and Crew will begin filling the Main Stage panel room as soon as the building opens to the public, there is no separate ADA line. All fans with Confirmed Reservation tickets will be admitted on a first-come-first-serve basis.

Once you arrive, if you already have your Rose City Comic Con badge, Staff and Crew will direct you to the elevator which will bring you to the Main Stage panel room.

Fans with Accessibility bracelets (who also have a Confirmed Reservation ticket) are the only individuals permitted to sit in designated ADA seating, however, you are not required to choose these seats. For more information on how to acquire an Accessibility bracelet, please click here.

If you have a Standby ticket, there will be limited seating available in the Standby line for fans with Accessibility bracelets to rest while waiting. ADA seating is not guaranteed for Standby ticket holders.

Critical Role have had a massive impact on Rose City Comic Con 2023 and we are well aware that many of you are coming because they are guests of the show. Having said this, we want to ensure all events around Critical Role are handled in a safe and organized fashion. The capacity of the Main Stage panel room is approximately 2000 people and anything beyond that is not only unsafe but illegal per Fire Marshal regulations.

Large crowds outside the Main Stage panel room can also cause unsafe conditions. By implementing a reservation system, we hope to mitigate this and make as many Critters happy as we safely can!

ONSITE QUEUING INFORMATION

8:30 AM – The Oregon Convention Center will open its doors to the general public. Fans who did not get their badges mailed or who were not able to pick them up locally will need to visit Registration first. Only fans with badges (as well as Confirmed Reservation tickets) will be allowed into the Main Stage panel room.

Fans should then head to the third floor where the Main Stage panel room is located. There will be Staff, Crew, and signs directing you where to go. Upstairs two queues will be formed, one for Confirmed Reservation ticket holders and one for Standby ticket holders.

Fans with Confirmed Reservation tickets will have their GrowTix Reservation QR code scanned and will be allowed into the room immediately on a first-come-first-serve basis.

Fans with Standby tickets (in the form of a Growtix Standby QR code obtained ahead of time) are not guaranteed entry into the panel and will only be admitted if there is capacity remaining at 10:05 AM. At that time, fans with Standby tickets will be let in at a first-come-first-serve basis. There is no non-ticketed Standby line.

10:00 AM – Last call for fans with Confirmed Reservations. After 10:00 AM, fans with Confirmed Reservations are no longer guaranteed entry into the Critical Role Spotlight panel.

10:05 AM – At this time, if there is capacity remaining in the Main Stage panel room, individuals with Standby tickets will be allowed into the room on a first-come-first-serve basis. A Standby ticket does not guarantee access into the panel.

FAQS

We’re sorry, but reservations/standby tickets are distributed on a first-come-first-serve basis.

If your child does not have a Confirmed Reservation ticket, you are responsible for ensuring they have supervision outside the Main Stage panel room as they will not be able to come inside with you.

Children ages 0-2 who are too young for a paid badge may sit on your lap.

You will need access to your confirmation email, so please contact the person who bought your badges and ask them to forward you a copy.

If they cannot find their email, they can contact [email protected] from the email address that was used to purchase the badge and it can be re-sent to them.

Plan ahead—inquiries sent after 5 PM PT on September 7th may not be answered in time.

Unfortunately, we cannot guarantee this. If you want to sit together, you will need to be with your entire party when you arrive. Saving seats will not be permitted and Rose City Comic Con Staff will be condensing fans to ensure as many Critters can enjoy the panel as possible.

No. Saving seats will not be permitted and Rose City Comic Con Staff will be condensing fans to ensure as many Critters can enjoy the panel as possible.

You are, of course, allowed to leave to use the restroom, but please speak to a Crew or Staff member as you exit so they can give you a re-entry ticket. Do not lose this ticket as you may not be allowed to re-enter without it. The QR code that was scanned will not allow for re-entry.

Yes! You can cancel your reservation or standby ticket by logging into your GrowTix account online or by accessing it via your confirmation email and clicking the red X next to the panel on your itinerary, followed by the red REMOVE button.

Sorry! We are unable to re-add reservations/standby tickets if they have all been claimed.

Yes! Should someone cancel their reservation, a slot will immediately become available to claim on GrowTix until 7:00 PM on Wednesday, September 13th. Reservations cancelled before September 20th will be randomly assigned to a fan with a standby ticket. Their standby ticket will then be cancelled and put back into the inventory for another fan to claim.

Should a fan decide to cancel their standby ticket on their own, it will immediately become available for another fan to claim in Growtix.

Unfortunately, once the room hits capacity we cannot allow more people into the room, even if someone leaves. With a crowd of over 2000 people, the logistical challenge of finding and filling abandoned seats is too difficult and is also distracting to those watching the panel.

Send us an email at [email protected]!